Privacy Policy

Last Updated: May 2026

This Privacy Policy explains how NinjaVan Tracking (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website. We are committed to protecting your privacy and handling any information we collect with care and transparency.

By using this website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the website.

NinjaVan Tracking is an independent informational website. We are not affiliated with, endorsed by, or connected to Ninja Logistics Pte. Ltd. (NinjaVan) in any way. We provide publicly available tracking guides, delivery information, and support resources for NinjaVan users across Southeast Asia.

Our website address is: [your-domain.com]

Information We Collect

Information You Provide Voluntarily

We only collect personal information that you choose to provide directly to us. This may include:

  • Name and email address: when you submit a contact form or send us a message
  • Feedback or suggestions: you submit through our website

We do not collect any parcel tracking numbers, order details, or shipment data. Any tracking number you enter on a third-party tool linked from this website is processed entirely by that external service.

Information Collected Automatically

When you visit our website, certain information is collected automatically through standard web technologies:

  • IP address (anonymized where possible)
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring URL (the page you came from before visiting our site)
  • Device type (desktop, mobile, tablet)

This information is collected through analytics tools and is used solely to understand how users interact with the website so we can improve our content and user experience.

This website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit a website.

Cookie TypePurpose
Essential CookiesRequired for the website to function correctly. These cannot be disabled.
Analytics CookiesHelp us understand how visitors use the site (page views, traffic sources).
Advertising CookiesUsed by advertising partners (such as Google AdSense) to serve relevant ads.

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View cookies stored on your device
  • Delete individual or all cookies
  • Block cookies from specific or all websites

Please note that disabling cookies may affect some functionality of this website.

This website may display advertisements served by Google AdSense and other third-party advertising networks. These services use cookies and tracking technologies to serve ads based on your prior visits to this and other websites.

Google’s use of advertising cookies enables it and its partners to serve ads based on your visit to this site and other sites on the internet. You may opt out of personalized advertising by visiting Google Ads Settings at https://www.google.com/settings/ads.

We do not control the data collection practices of third-party advertisers. Their use of your data is governed by their own privacy policies.

This website uses Google Analytics to collect anonymous usage data. Google Analytics uses cookies to report on user interactions. The data collected includes:

  • Number of visitors
  • Pages viewed
  • Time spent on the website
  • Geographic location (country or city level only)
  • Device and browser information

All data collected through Google Analytics is anonymized and aggregated. We do not have access to personally identifiable information through Google Analytics.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

We use the information we collect for the following purposes:

  • To improve website content, structure, and user experience
  • To respond to messages or inquiries submitted through the contact form
  • To monitor website performance and identify technical issues
  • To understand which content is most useful to our readers
  • To display relevant advertisements through Google AdSense

We do not sell, trade, rent, or share your personal information with third parties for their marketing purposes.

  • Contact form submissions: We retain messages for up to 12 months to allow us to respond and follow up if needed. After this period, messages are deleted.
  • Analytics data: Anonymous aggregated analytics data is retained for up to 26 months in line with Google Analytics default settings.
  • Cookies: Session cookies expire when you close your browser. Persistent cookies expire as defined by each cookie’s expiry setting.

This website contains links to third-party websites, including the official NinjaVan website, courier tracking portals, and external support resources. We are not responsible for the privacy practices or content of those external sites.

When you leave our website by clicking a third-party link, we encourage you to review the privacy policy of that website before providing any personal information.

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us and we will delete it promptly.

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to correction: Request correction of inaccurate or incomplete data
  • Right to deletion: Request deletion of your personal data from our records
  • Right to object: Object to the processing of your data for certain purposes
  • Right to data portability: Request your data in a portable format

To exercise any of these rights, contact us through the Contact page on this website. We will respond within 30 days.

For users in the European Economic Area (EEA): Your rights are protected under the General Data Protection Regulation (GDPR). Our lawful basis for processing your data is legitimate interest (analytics and website improvement) and consent (advertising cookies).

For users in California: You have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of its sale. We do not sell personal information.

We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of the website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out through our Contact page. We aim to respond to all privacy-related inquiries within 30 days.

This Privacy Policy applies solely to information collected by this website. It does not apply to information collected by NinjaVan or any other third-party services.