Terms & Conditions

Last Updated: May 2026

1. Agreement to Terms

By accessing or using NinjaVan Tracking (“this website,” “we,” “us,” or “our”), you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must stop using this website immediately.

We reserve the right to update these Terms and Conditions at any time. Changes take effect as soon as they are published on this page. Your continued use of the website after any changes are posted constitutes your acceptance of the revised terms.

2. About This Website

NinjaVan Tracking is an independent informational website that provides free parcel tracking guides, delivery status explanations, support information, and logistics resources related to NinjaVan’s courier services across Southeast Asia.

This website is not affiliated with, endorsed by, or officially connected to Ninja Logistics Pte. Ltd. (NinjaVan) or any of its subsidiaries. We do not operate as a courier, logistics provider, or delivery service. We do not process shipments, handle parcels, or access NinjaVan’s internal tracking systems.

3. Acceptable Use

By using this website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the website.

You must not:

  • Use this website for any fraudulent, unlawful, or deceptive purpose
  • Attempt to gain unauthorized access to any part of this website or its related systems
  • Transmit any harmful, offensive, or disruptive content through any contact form or communication channel on this website
  • Use automated tools, bots, or scrapers to extract content from this website without prior written permission
  • Reproduce, duplicate, copy, or resell any part of this website’s content in violation of these Terms
  • Impersonate NinjaVan, this website, or any other person or organization when communicating through this website
  • Post or transmit any content that is defamatory, obscene, threatening, or otherwise objectionable

We reserve the right to restrict or terminate access to this website for any user who violates these terms.

4. Intellectual Property

All content on this website, including but not limited to text, articles, guides, graphics, logos, page layouts, and formatting, is the property of NinjaVan Tracking and is protected by applicable copyright and intellectual property laws.

You may:

  • View and read content on this website for personal, non-commercial use
  • Share links to pages on this website
  • Quote short excerpts from articles with proper attribution and a link back to the original page

You must not:

  • Copy, reproduce, republish, or redistribute any substantial portion of this website’s content without written permission
  • Sell or commercially exploit any content from this website
  • Remove or alter any copyright notices or attributions from content you access on this website

Third-party trademarks referenced on this website, including “NinjaVan,” belong to their respective owners. Their use is for informational purposes only and does not imply any affiliation or endorsement.

5. No Warranty

This website is provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied. We do not warrant that:

  • The information on this website is accurate, complete, and current at all times
  • The website will be available without interruption, errors, or downtime
  • The website is free from viruses, malware, or other harmful components
  • Any errors on the website will be corrected

You use this website entirely at your own risk. We strongly recommend verifying all critical information, including NinjaVan contact numbers, delivery policies, and service details, directly at ninjavan.co before acting on it.

6. Limitation of Liability

To the fullest extent permitted by applicable law, NinjaVan Tracking and its owners, editors, and contributors shall not be liable for any:

  • Direct, indirect, incidental, or consequential loss or damage arising from your use of this website
  • Loss or damage resulting from reliance on information published on this website
  • Delivery failures, lost parcels, damaged shipments, or service issues caused by NinjaVan or any third-party courier
  • Unauthorized access to or alteration of your data or transmissions
  • Loss of data or profits arising from the use or inability to use this website

This limitation applies regardless of whether the liability arises in contract, tort, negligence, statutory duty, or otherwise, and even if we have been advised of the possibility of such damage.

7. Third-Party Links and Websites

This website contains links to third-party websites, including the official NinjaVan platform, app stores, and external logistics resources. These links are provided for convenience and informational purposes only.

We have no control over the content, privacy practices, or availability of external websites. We do not endorse, recommend, or take responsibility for any third-party website linked from this site. Visiting a third-party website is entirely at your own risk.

8. Advertising

This website displays third-party advertisements served through Google AdSense and other advertising networks. These advertisements are governed by the policies of the respective advertising providers.

We do not endorse the products, services, or claims made in any advertisement displayed on this website. We are not responsible for the content, accuracy, or conduct of third-party advertisers.

Advertising cookies may be used by these networks to serve personalized ads based on your browsing history. You can opt out of personalized advertising through Google Ads Settings at https://www.google.com/settings/ads.

9. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. User-Submitted Content

If you submit any content to this website, including messages through the contact form, feedback, or suggestions, you grant us a non-exclusive, royalty-free right to use, review, and respond to that content as needed to operate this website.

You confirm that any content you submit is accurate, lawful, and does not infringe the rights of any third party. We reserve the right to refuse, remove, or ignore any submitted content at our sole discretion.

11. Modifications to the Website

We reserve the right to modify, suspend, or discontinue any part of this website at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the website or its content.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which this website operates. Any disputes arising from your use of this website shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13. Severability

If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions of these Terms shall continue in full force and effect.

14. Entire Agreement

These Terms and Conditions, together with the Privacy Policy and Disclaimer published on this website, constitute the entire agreement between you and NinjaVan Tracking regarding your use of this website. They supersede all prior agreements, representations, and understandings.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us through the Contact page on this website. We aim to respond to all inquiries within two business days.

These Terms and Conditions were last reviewed and updated in May 2026. They apply solely to the use of this website and do not govern any services provided by NinjaVan or any third-party platforms.